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Systems Integration

Connecting the platforms you already run, so nobody spends their morning copying data from one system into another.

The problem

Almost every business we work with has two systems that both work fine and don't talk to each other, with a person in the middle re-keying data. That person is expensive, and they make typos.

The integrations that do exist are often worse than none — a script on someone's desktop, running on a schedule nobody documented, failing silently when a field changes.

What's included

  • Integration assessment — what actually needs to move, and how often
  • API integration between existing platforms (CRM, ERP, accounting, field systems)
  • Middleware and data transformation services
  • Scheduled and event-driven synchronization
  • Error handling and retry logic with real alerting on failure
  • Webhook endpoints for platforms that push rather than poll
  • Monitoring dashboards showing what synced and what didn't
  • Documentation so the integration isn't one person's private knowledge

How we deliver

Discover, prototype, build, support

  1. Discover

    A paid, fixed-fee engagement producing requirements and a real estimate. You own the output.

  2. Prototype

    Clickable screens before code. Changing a wireframe takes an hour; changing a built screen takes days.

  3. Build

    Short increments with something demonstrable at the end of each. No six-month silence.

  4. Support

    Source code, documentation, and infrastructure handed over. Ongoing support optional, never required.

Integration: common questions

What if a system has no API?

There's usually a path — a database view, a scheduled export, or a file drop. It's less elegant and needs more careful error handling, but it works. We'll tell you up front if a platform is genuinely closed, because that changes the recommendation.

How do you handle a vendor changing their API?

Version pinning where the platform supports it, monitoring that alerts on schema changes, and integration code isolated so a change affects one adapter rather than the whole system. Breaking changes still happen; the goal is that you find out from an alert rather than from a user.

Is this cheaper than replacing one of the systems?

Almost always, and it's the honest first question. Replacing a working platform because it doesn't integrate is an expensive way to solve an integration problem. We'd only recommend replacement if the platform is failing you for other reasons too.

Have a project in mind?

Tell us what the process looks like today and where it breaks. Discovery turns that into a scoped, priced plan — and sometimes into advice not to build at all.